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Knostic for Customer Success & Support Teams

Service chats spill secrets

AI agents speed up ticket resolution. But it can also leak support logs, damaging sentiment notes, or confidential contract terms to unauthorized reps, eroding client trust.

How Knostic Protects Your Conversations

Prevents accidental exposure in support chats

Knostic detects when LLMs could leak sensitive internal knowledge (like customer PII or deprecated pricing) in support interactions, before it happens.

Role-aware knowledge delivery

Ensure agents receive AI-generated responses aligned to their role and regional data policies, so frontline teams stay fast and compliant.

Instant course correction

If sensitive info is exposed during testing, Knostic can automatically notify data owners and adjust access controls, so customer service teams stay protected without slowing down.

Faster onboarding with safe AI assistance

Support reps can ramp quickly with AI-guided responses, while Knostic ensures those answers never include confidential or restricted content.

Explore our latest Security Tools

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Test your LLM for oversharing

Ever wonder what your Copilot or internal LLM might accidentally reveal? We help you test for real-world oversharing risks with role-specific prompts that mimic real workplace questions.

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RAG Security Training Simulator

RAG Security Training Simulator is a free, interactive web app that teaches you how to defend AI systems — especially those using Retrieval-Augmented Generation (RAG) — from prompt injection attacks.

Benefit for Customer Success & Support

Provide lightning-fast, AI-enhanced service without jeopardizing customer confidentiality.

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Latest research and news

AI data security

How LLM Pentesting Enables Prompt-to-Patch Security

 
Overview: LLM Pentesting Covers LLM pentesting is a security discipline tailored to the unique, probabilistic attack surfaces of language models like prompt injection and ...
AI Monitoring

AI Monitoring in Enterprise Search: Safeguard Knowledge at ...

 
Key Findings on AI Monitoring AI usage is accelerating, but so are risks: 85% of enterprises now use AI, yet many face challenges like sensitive data exposure, hallucinations, and ...

What’s next?

Want to solve oversharing in your enterprise AI search?
Let's talk.

Knostic is the comprehensive impartial solution to stop data leakage.

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Knostic offers visibility into how LLMs expose your data - fast.