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New: Malicious MCP server caught in the wild!

Fast, AI-assisted service that keeps customer data where it belongs

Support teams run agents against CRMs, ticket queues, and knowledge bases. Knostic governs what those agents can read, do, and install, so resolution stays fast and confidential.

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Support agents touch the most sensitive data in the company.

Customer PII, contract terms, sentiment notes, and billing details sit one tool call away. An agent that over-reaches, or a plugin that phones home, turns a support shortcut into a disclosure. Knostic enforces the boundary inside the agent.

How Knostic protects support teams

Actions on customer records

Before Knostic

An agent asked to clean up a queue bulk-closes or deletes the wrong records and reports success. The customer finds out first.

After Knostic

Bulk and destructive actions on customer systems are blocked or sent for approval, with the reason shown to the rep.

Plugins and connectors

Before Knostic

A rep installs a CRM skill to save time. It carries a hidden instruction and exports customer data to a remote endpoint.

After Knostic

AgentMesh scans the skill, flags it dangerous, and Kirin keeps it out. Reps install from a vetted list.

Visibility

Before Knostic

Every team runs its own assistant against the help desk. Nobody knows which ones have customer data.

After Knostic

Each agent and plugin touching support systems is discovered and attributed, so you can govern it.

Key capabilities

PII and secret detection

Customer identifiers, card data, and credentials are caught in prompts and outputs and blocked or redacted.

Guardrails on record changes

Bulk edits, deletions, and exports are controlled by policy.

Vetted integrations

Skills and connectors are scanned by AgentMesh before reps can install them.

Role and region policy

Frontline, tier-2, and offshore teams get different allowances from one policy set.

Shadow AI discovery

See which assistants and agents are in use across support.

Audit trail

Every agent action against customer systems is logged.

Frequently asked questions

Kirin supports Claude Cowork through a plugin and the major coding agents. Policies apply the same way regardless of the tool.

No. Only actions that violate policy are interrupted, with the reason shown so the rep can proceed the right way.

Yes. Policies can be assigned per group, so teams handling EU customers run under different rules.

Discovery data arrives within hours of installing Kirin. Enforcement can follow once you have reviewed it.

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